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You can now find us at:
Amersham House, Mill Street, Berkhamsted, Hertfordshire, HP4 2DT. Our phone number is the same 01442 877074 and our email is info@ugosport.co.uk.
There's plenty of parking as we're alongside one of the Town's main car parks behind the Tesco store on the High Street.
Berkhamsted is on the old A41 but from Jct 20 of the M25 for instance, follow the signs to Berkhamsted on the A41 and straight into the High Street. Look for a right turn between Costa Coffee and Tesco - this is the entrance to the car park. Our Showroom is in the building at the rear, you'll find the main entrance just around the corner.
We're open Monday to Friday 10am - 5.30pm and 10am - 4pm on Saturday. But if you want to make a special visit outside these hours - give us a call.
PAYMENT
We only process your card when we are ready to despatch your order. See our security statement below. When ordering online, you must be the cardholder, and give the registered cardholder's address, even if the order is going to a separate delivery address. This is for your protection and card processors frequently make security checks on card payments. We do not send a credit card receipt with the order as when buying online, you are agreeing to a 'card not present' transaction. If your purchase is being sent as a gift please let us know and we will send the paperwork to you and not with the parcel. If you want to pay by cheque or postal order, please send to:-
UGOgirl Ltd
Amersham House
Mill Street
Berkhamsted
Herts
HP4 2DT
GIFT VOUCHERS
Gift Vouchers can be purchased on line and are sent out via E-mail, (Virtual Voucher) - no paper version is available. Vouchers may not be exchange for cash, in whole or in part. If you don't want to spend your whole voucher in one go you can make separate purchases on the one voucher. Vouchers must be redeemed with 1 year of the date purchased.
SECURITY
We want our customers to enjoy shopping securely and use the latest technology to ensure that orders are processed safely. The ordering part of the website provides communication through 128-bit SSL secure certificate verified by GeoTrustSSL technology, meaning that your card details are encrypted while they are transferred over the Internet. Once the order has been processed, card details are deleted from our system and are not made available to any other party.
If you have any queries about how we process Internet card payments, please call us on 01442-877074 If you would rather not buy over the Internet, we are happy to take orders by phone or post.
COOKIES
Our online shopping process uses cookies to remember what you have put in your shopping card during your shop. If you find that when you look at your shopping card there are none of your selected items, it means that cookies are not activated or allowed on your computer. Please call 01442-877074 to place your
ORDER.
All orders placed before 3pm will be disptached via Initial City Link Courier on a next day delivery. This applies to all in stock items.
STOCK
We work hard to ensure availability of all the items shown on our website, however, there may be the odd occasion when we run out of stock on certain items. In the event an item is out of stock we will contact you via email to confirm which items and expected delivery date (usually 5-7 days). At this point you have the choice to either wait the extra few days for delivery, or, change your order.
DELIVERY
We make one charge per order for Postage and Packaging to addresses in the UK.
All mainland parcels are delivered by Royal Mail First Class Recorded Delivery or Initial City Link Courier, and require a signature.
In the event no one is available to take delivery of the package the courier will post a card advising you of attempted delivery. Your options will then be:-
a) take no action, as Initial City Link will automatically re-attempt delivery the next working day (Monday - Friday)
b) call the delivery branch and arrange an alternative date for the second delivery attempt (Monday - Friday)
c) call the branch and arrange to collect the package from Initial City Link's premises.
Initial City Link Next Day Delivery UK only = £7.50 - Next Day Delivery. Requests to reroute package will incur a charge of £7.50
Orders over £50 are FREE delivery to the UK Roayl Mail First Class
Royal Mail Signed small packages Rest of the World = vary from country to country and weight - allow 3-5 days
Overseas orders weighing over 1lb will be charged on an individual basis depending on location and weight of package. Contact us via email info@ugogirl.co.uk or phone us on (0)1442 877074 for a costing.
RETURNS
There may be occasions when you need to return items to us and we have tried to make this is easy as possible for you. If you are unhappy with any purchase, for whatever reason, you can return it. A returns form with full instructions is included in each delivery. This does not affect your statutory rights. You will need to contact us, either by phone - 01442 877074 or by email info@ugosport.co.uk, to obtain a return authorisation number. Simply fill in the provided form, include the returns number and use the tear off address slip to label your parcel. Please ensure the items are packaged carefully. We do not offer a free returns service unless the goods are faulty or sent out incorrectly, in which case we will refund the postage on receipt of the parcel. We aim to process returns within 7 days of receiving the goods.
CHRISTMAS RETURNS
We understand that you may be purchasing items as gifts for Christmas. During the Festive Season we extend the returns period two weeks into January to cover you just in case your gift needs changing . Please try and get the item back to us as soon as possible in the New Year and we will endeavour to either change the item or refund you the cost.
EXCHANGES & REFUNDS
We will exchange, make a refund or give a credit note for goods returned to us in perfect condition within 2 weeks of the receipt date. Perfect condition means that the item can be put back into stock, ie. unused, unworn, without marks (from food, grease, deodorant etc.), neatly folded in its original plastic bag and with all labels attached. Confirmation of a refund will be sent by email. For exchange items allow 2 weeks from the date you sent your parcel for them to arrive.
RETURNING ITEMS
Carefully pack your parcel, enclosing the completed returns form.
You can use the bottom section of the form as an address label to
UGOsport
Amersham House
Mill Street
Berkhamsted
Hertfordshire
HP4 2DT
Take the parcel to a Post Office. For your own security, we suggest you return goods to us by a traceable method. In the event of a lost parcel, you as the sender are responsible for processing a claim. Please make sure that your parcel is insured to cover the value of the contents.
If you would like an exchange, email Customer Services at info@ugosport.co.uk or call us on 01442 877074 with the original order number, what you want to return, and give details of the size, colour and code of the replacement item of your choice. This will allow us to allocate stock for you.
We do our utmost to ensure great customer service, but, should you experience any problems please email us on info@ugogirl.co.uk Or, write to us at UGOgirl Ltd, Amersham House, Mill Street, Berkhamsted, Herts, HP4 2DT
It is our aim to build a great relationship with all our customers, if you feel we can improve our service in anyway please do not hesitate to contact us. We will personally deal with any issue you may have.
GENERAL TERMS AND CONDITIONS
Our website is updated several times a day but all items are offered subject to availability. We cannot reserve items for customers as all items are sold on a first come, first served basis. We will try to find a suitable alternative whenever possible. UGOgirl retains the right to alter product specification, and offer a better or alternative product as necessary. Every effort has been made to show each product as accurately as possible. However, computer screens can affect the look of some colours, therefore, there may be slight differences in colour shade of the products.
PRIVACY
UGOgirl Ltd guarantee that the information we receive is only for the use of UGOgirl. We will not sell or trade your details to third parties.
DISCLAIMER
All information given is correct at the time of publishing. Opinions given about products are for guidance only. We do not guarantee the accuracy of these pages and any one using information contained in them does so entirely at his or her own risk. When you access this website, you agree that UGOgirl Ltd shall not be liable for any direct, indirect or consequential loss or damage how ever arising as a result of your use of or reliance on this information, whether authorised or not, to the maximum extent permitted by law, even if UGOgirl Ltd has been advised of the possibility of such loss or damage. The liability of UGOgirl Ltd in respect of direct loss or damage, how ever arising, as a result of your use of or reliance on this information, whether authorised or not, shall be limited to the correction or replacement by UGOgirl Ltd of the relevant information. Material downloaded from this website is downloaded entirely at your own discretion and risk, and you shall be solely responsible for any loss of data or damage to your computer system resulting from such download. UGOgirl Ltd make no warranty that this website is free from computer viruses or any other malicious or impairing computer program. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for death or personal injury and accordingly, some of the above limitations may not apply to you.
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UGOgirl Ltd
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